How to Fix My DIRECTV App Not Working? A Complete Guide!

(Last Updated On: March 11, 2024)

The DIRECTV App provides a simple option to stream your preferred movies, shows and live TV from your smartphone. Like any application, it can have issues like black or white screen issues loading errors and login issues and installation issues, notifications problems, as well as audio and video loading problems. Below are a few steps that can help you solve the common errors.

Black or White Screen Problems

  1. Temporary Loading Issue: If you encounter an unreadable white or black screen then try shutting down the app with the latest app menu on your smartphone and then reopening the app.
  2. Hard Reboot: To boot Android phones performing a hard reboot, do so by pressing and pressing the Power and Home buttons for approximately 10 minutes. Let go of the buttons while pressing the Power button until the display is on. Then open the app once more.
  3. Battery Drain: If you are experiencing issues then let the battery drain completely. After it shuts off, you can recharge the device, pressing the power button, which will restart it. Then, check whether the application works.

Loading Error/Server Error/Connection Error

  1. Check Server Status: If you encounter servers, loading or connection problems, please take a moment and then try to launch the app to try again. The server might be offline temporarily.
  2. Check Internet Connectivity: Ensure that your wireless or mobile data are working properly, since a reliable internet connection is vital in order for the application to run correctly.
  3. App Overload: If your server has been overloading due to an excessive number of concurrent users, you can try running the app at a separate moment when the load is less.

Login Issue or Account Related Issues

  1. Server Status: Check the status on your web server, and then try to login after the problem is fixed.
  2. Check Internet Connectivity: You must have a steady internet connection as it’s crucial to log to your account.
  3. Check Login Credentials: Verify the authenticity of the credentials you have entered, and ensure you’re using the right user name as well as password.
  4. Account Status: Make sure your account isn’t blocked or removed. Get in touch with customer support in the event that you think there are account-related difficulties.

Installation Issues

  1. Check Connectivity: Ensure a stable internet connection or mobile data before launching the application installation.
  2. Sufficient Storage Space: Check your device’s storage capacity to confirm you have enough space to allow the application to run.
  3. Compatibility: Confirm if the application is compatible with your Android version. Certain applications have certain compatibility requirements to enable installation.

Check if App Notifications are Working Properly

  1. Start the DIRECTV App then navigate to Notifications. Check that the notification option is activated, and then turn it off it, if needed.
  2. If you’re not hearing the alert sound for notifications make sure you check the settings of your device to make sure you haven’t removed the notifications from your application. Make adjustments if needed.

Audio/Video Loading Problem

  1. Check Volume: Check that your smartphone’s volume isn’t reduced or muted. You can use headphones to find out if your issue lies due to the app or speaker on your device.
  2. Internet Connectivity: Video loading problems could be due to an insufficient internet connection. Make sure you are connected and switch to a network that is more stable when necessary.

Conclusion

Following these troubleshooting procedures You should be able to solve the majority of issues that arise with the DIRECTV App for the Android device. If issues persist you can contact DIRECTV customer service to get further help.

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