How to Update FASTag KYC Online? Here’s All Info You Need to Know

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National Highways Authority of India (NHAI) recently sent out an advisory advising FASTag holders of their obligation to update their Know Your Customer (KYC) details before February 29, 2024 or face deactivation and potential hassle at toll plazas. Notifications will likely arrive via email, SMS and your issuing bank’s application interface should pending KYC updates arrive – be vigilant! Regularly monitor registered communication channels to stay aware of updates!

How to Update FASTag KYC Online

Updating your FASTag KYC is a simple and straightforward process. Follow the steps below based on your FASTag issuer:

For NHAI-Issued FASTag:

  1. Visit the official website:
  2. Log in using your mobile number and password credentials.
  3. Follow the prompts to update your KYC details online.

For Bank-Issued FASTag:

  1. Go to the website:
  2. Under the ‘Request for NETC FASTag’ section, select your FASTag issuer bank and click on the ‘visit website’ link.
  3. Log in to your respective FASTag issuer bank’s portal and update your KYC details online.

Understanding FASTag

FASTag, India’s revolutionary electronic toll collection system, utilizes RFID technology for effortless transactions by automatically deducting toll charges from linked accounts when vehicles pass through toll plazas – helping reduce congestion while guaranteeing seamless movement of vehicles and streamlining toll collection processes. This innovative electronic solution has proven itself time and again.

FASTag is now operational at over 750 toll plazas across national and state highways, being mandatory requirements for class M&N vehicles (four-wheelers used for carrying goods or passengers) per amendments made to CMVR 1989 by the Ministry of Road Transport & Highways.

Special Note for Paytm FASTag Users

If you utilise FASTag services through Paytm Payments Bank (PPBL), please be aware that due to directives from the Reserve Bank of India (RBI), they will no longer operate after March 15th 2024. As soon as this occurs, ensure alternative arrangements for FASTag services so as to prevent disruptions or any eventualities from occuring.


The National Highways & Access Infrastructure’s directive to update FASTag KYC by February 29th 2024 is an essential step toward safeguarding its efficiency and security. Make sure your KYC details are promptly updated so you can continue enjoying seamless travel on India’s highways while remaining compliant with regulations pertaining to your FASTag device.

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